WCAG 2.1 Help Blog
Received an ADA/WCAG demand letter? A calm 72-hour checklist
If you received a demand letter, the goal is focus—not panic. Here’s what to do in the next 72 hours to reduce chaos and move toward real fixes.
Step 1: Save evidence before anything changes
Before you start making updates, capture the current state of your website. This helps you stay organized, communicate clearly with your team, and avoid confusion later.
This isn’t about “winning” anything—just being able to show what the site looked like and what you did next.
- Save the letter and write down any deadlines
- List the URLs mentioned (or the pages you think are involved)
- Take screenshots of key pages and forms (home, pricing, contact, checkout)
- If you can, record a short screen video of the issue being described
Step 2: Decide what to fix first (so you don’t boil the ocean)
Most websites don’t need hundreds of changes right away. The fastest progress comes from focusing on a small number of pages and the shared pieces used across the site.
If you’re under time pressure, prioritize anything that blocks someone from contacting you, signing up, or buying.
- Start with the pages that drive revenue or contact (pricing, contact, checkout, signup)
- Focus on “shared parts” that appear everywhere (navigation, menus, popups, forms)
- Prioritize issues that block basic use (keyboard access, forms, readable text)
Step 3: Keep a simple “progress record”
What reduces risk is real progress you can explain: what you reviewed, what you changed, and how you verified it works better.
This article is informational and not legal advice. For legal guidance, consult qualified counsel.
- A short list of the pages reviewed and what was in scope
- A prioritized list of issues found (plain language is fine)
- Notes on what was fixed and when
- A brief retest note confirming improvements were checked